Description
Our atmosphere is friendly, innovative, and challenging. Our management creates and maintains a diverse workspace, promotes mutual respect, and fosters personal growth.
This dedication to our culture is why we have been recognized as one of Washington's Best Places to Work in 2021, a year that brought many challenges but also helped establish our fun and flexible culture.
The Lead Warehouse Associate will play a critical role as the point of contact for any issues or concerns raised by team members and will be responsible for reporting them in a timely and effective manner to the Operations Manager. This is a dynamic and fast-paced role that requires strong leadership skills, a high level of organization, and the ability to motivate and coach a team. The Lead Warehouse Associate will ensure that the customer’s IT support needs are executed in a professional and timely manner. They will oversee the safe, timely, and well-executed completion of tasks assigned to employees, maintaining a positive attitude in all situations and leading by example. The Lead Warehouse Associate is responsible for a high level of workmanship and conducts daily review meetings with the customer to ensure the highest quality and customer satisfaction levels. This individual interacts directly with customers to deliver and retrieve specified equipment in a timely and professional manner. This role continually works to ensure customer satisfaction by delivering a superior client experience and protecting business assets through consistently safe practices.
Essential Functions
- Maintain a high level of integrity and confidentiality.
- Safely travel between multiple locations using a personal vehicle as assigned.
- Appraise staff effectively through monthly 1:1 meetings.
- Make timely suggestions for corrective action as necessary, in accordance with company policy, and consult with the Operations Manager as appropriate.
- Take ownership of assignment results and details, following through to completion.
- React to varying projects and make decisions to solve problems and adapt to changes in the scope of work.
- Identify and immediately report all quality and safety concerns to Supervisor.
- Operate all material handling equipment (e.g., hydraulic pallet jack) proficiently and safely.
- Wear and enforce proper uniform and safety PPE requirements.
- Ensure that safe handling, loading, and securing of assets is adhered to throughout the pickup, in transit, and upon delivery completion. This includes proper shrink-wrapping and padding to prevent product damage.
- Carry out assignments with little or no supervision; take ownership of assignment results and details.
- Maintain clear and timely communication with employees, supervisors, and customer points of contact as required.
- Ensure daily duties assigned to oneself and employees are completed professionally and efficiently, contributing to on-the-fly decision-making when necessary.
- Perform any warehouse-related functions that may be required to achieve customer acceptance and satisfaction.
- Maintain a high priority and emphasis on customer service and satisfaction.
Report all customer requests and complaints, providing appropriate solutions and alternatives to the Operations Manager and/or Supervisor; follow up to ensure resolution.
Other Duties and Responsibilities:
- Must have a strong work ethic, be punctual, and be self-motivated.
- Maintain professionalism in appearance and demeanor.
- Be organized, detail-oriented, and take ownership of assignment results.
- Schedule routine crew meetings as required.
- Attend and complete additional individual training as necessary.
- Perform other functions as necessary or assigned.
Qualifications:
- HS Diploma/GED preferred
- 1-3 years of proven experience in a lead warehouse role or distribution center setting.
Experience/Training/Education/Certification:
- Excellent communication skills, both verbal and written.
- Preferred: Bilingual in Spanish and English
- Experience supervising and directing teams.
- Excellent organizational and time management skills.
- Proficiency with MS Office Suite (Outlook, Excel, Word).
- Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment.
- Effective customer service skills.
- Ability to follow instructions and adhere to department and company policies and procedures.
- Excellent analytical and problem-solving skills.
- Mindful of maintaining safety in the work environment.
- Experience with Snaptracker or other inventory/asset management software.
- Knowledge of CN3 Scanner or CN70 Mobile Computer.
- Customer service experience with external clients and other internal teams.
- Hands-on knowledge of office furniture products or other business furniture systems.
OSHA or other safety training. - Able to pass a background check and drug screening for illegal drugs.
- Must possess and maintain a valid WA driver's license or WA state ID and reliable transportation.
Work Requirements:
Work is normally performed in a warehouse environment. Heavy physical activity required. Must be able to regularly lift and /or move up to 35 pounds, frequently lift and/or move up to 50 pounds and occasionally lift 75 lbs. and/or move more than 100 pounds with assistance.Apex Facility Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties. Individuals requiring accommodation should contact Human Resources.
Disclaimer
This job posting is intended to describe the general nature and level of work being performed by employees assigned and not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required.
